Please note that official working hours are from Sunday to Thursday, excluding official holidays.  Delivery times vary depending on the shipping service chosen.

 

 Delivery to the door of the house:

 

 The staff of the shipping company delivers the product from ten in the morning until six in the evening, from Sunday to Thursday, according to your choice of the delivery system on the site.

 

 The product must be ordered before 2:00 pm, otherwise the delivery date will extend to an additional working day.

 

 We will deliver your orders in Kuwait through the company's fleet, however, from time to time we will use specialized companies to deliver those requests.

 

Orders will be delivered according to the delivery method you choose.  We provide two shipping methods, which are; regular delivery within 3 days to most areas of Kuwait, or the next day between 10 am and 6 pm

 

 When delivery is made, you will be asked to electronically sign or sign a copy of the invoice and this signature serves as confirmation that you have received the products in full as shown on the invoice.

 

 In the event that you are not present at the specified address, we will deliver the order to any person present at this address and he will sign on the invoice electronically or on a copy of the invoice. When any person in the address signs the delivery request, the customer is considered to have received the items on the invoice.

 

 If the address specified by you has been reached and we cannot deliver the order, we will contact you. If you do not answer the call, you must contact the customer service to set another date for the delivery of the order.

 

 The customer must check the purchases well before receiving them, and in case of any problem, please do not receive them.

 

 Please report any problem you encounter with the delivery representative, and in order to maintain an outstanding level of service, we appreciate you evaluating the level of service provided to you after completing the service.

 

 Company's shipping policy

 

 Some products are priced inclusive of the cost of shipping and delivery, and some products have the cost of shipping and delivery added to the price of the product or service.

 

 The shipping cost varies according to the place of delivery and is determined according to each product separately, and the cost may vary for the following products:

 

 A product that is light in weight, but is breakable and needs special packaging (antiques or glass products)

 

 Gift wrapped product (jewelry, Christmas cake)

 

 Lightweight product but takes a lot of space in the cargo car (airbags, mattresses)